How to create a truly digital public

Image credit: The Indian Express

By Varad Pande and Sarayu Natarajan

Recognising the power of technology to drive inclusion at a massive scale, the state is doubling down on technology to reach more citizens and serve them better.

Deepak, a plumber, lives on the outskirts of Lucknow and doesn’t have a smartphone. A friend offered to help him register for a Covid-19 vaccine on the CoWin portal. He refused, saying, “I am waiting for the panchayat to organise this; our leader wants us to take it from there.

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